The java.net site offers a utility called JIRA, that helps us manage all issues (bugs, feature requests, enhancements, and etc).

You can use it to report bugs and suggest new features but only after you discuss them with the developers on our dev mailing list.

You can also browse through currently open issues

Filing a new issue

We use the “Buddy System” for filing issues. Before filing a new issue, please:

• Check out the FAQ).
• Look through existing issues to see if this bug has already been reported.
• Post on the dev mailing list, or chat in IRC and find someone else who agrees this is a bug. People there will ask you questions, try to reproduce the problem, advise you if there’s any past history of similar problems, and in general help you decide whether a new issue is warranted. If it is, they can also help you get the bug report into a useful form.
• File the issue

If you do file an issue, remember to include a link to the mailing list message(s) or paste relevant sections of the IRC conversation where you discussed the problem. Not only does this provide important context for anyone reading the issue, it also confirms that the issue has passed the basic buddy test: you found someone else who agrees it’s a problem. Issues that haven’t been through the “buddy system” may be summarily closed. We’re sorry to do this, but statistically, most unbuddied filings turn out to be bogus, and the issue tracker is not a convenient place to separate the good reports from the bad.

Remember that to add or modify issues, you need to be logged in with the Observer role in the Jitsi (SIP Communicator) project.

This document has been strongly influenced by Subversion’s “Issue Tracker” section